A. COMMON PART

1. GENERAL PROVISIONS AND INFORMATION

1.1. Introductory provisions. These Terms govern the mutual rights and obligations of Salona and you in connection with the provision of Services by Salona, arising in connection with or on the basis of an Agreement concluded through the Platform or through mutual communication between Salona and you, whether you use Salona, Salona Pro, Salona Jobs, or other Salona products.

1.2. Structure of the Terms. These Terms form a single document divided into the following parts:

A. Common Part – applies to all users of all Salona Services and products. It includes, in particular, definitions, the conditions for concluding the Agreement, general rights and obligations, liability, and the procedure for amending the Terms.

B. Salona Terms – contains special provisions for Users who use the Platform to search, compare, and book salon services.

C. Salona Pro Terms – contains special provisions for Operators and Professionals who use the Platform to present themselves, manage bookings, and communicate with customers.

D. Salona Jobs Terms – contains special provisions for Advertisers and Candidates within the Salona Jobs job portal.

E. Referral Program Terms – contains special provisions for participants in the Referral Program.

F. Local Legal Information – contains additional information relating to individual countries, including information about competent supervisory authorities, out-of-court dispute resolution, mandatory local information, and other details required by the laws of the relevant country.

G. Appendices – Appendix No. 1 – Withdrawal Form, Appendix No. 2 – Price List, and Appendix No. 3 – Data Processing Terms form an integral part of these Terms. In the event of a conflict between the wording of the Terms and the appendices, the provisions of the Terms prevail.

1.3. Relationship between individual parts of the Terms. Unless the relevant part provides otherwise, the provisions of the Common Part always apply. In the event of a conflict between the Common Part and a special part, the provisions of the special part prevail. The provisions of individual parts of these Terms may apply to you even if you are not expressly identified in the relevant part, if this follows from the nature of the matter or the context of the relevant provision (for example, provisions of the Salona Pro part may also be binding on Users, Advertisers, or Candidates).

2. DEFINITIONS

2.1. “VAT” means value added tax under applicable and effective legal regulations.

2.2. “Referrer” means a natural person who participates in the Referral Program and recommends a Referred Salon through a Referral Link.

2.3. “Referred Salon” means a new Salon of an Operator that registers through a Referral Link, creates a profile, and fulfils the other conditions of the Referral Program.

2.4. “Advertiser” means a natural or legal person who publishes job offers through the Salona Jobs Platform.

2.5. “Qualified Referral” means a referral of a Referred Salon that fulfils all conditions of the Referral Program.

2.6. “Local Legal Information” means additional information relating to a specific country or market where the Services are available, including information about competent supervisory authorities, consumer protection authorities, out-of-court dispute resolution, mandatory local information, and other information required by the laws of that country.

2.7. “Content” means all text, photographs, videos, graphic elements, logos, descriptions, reviews, advertisements, and other materials uploaded to the Platform by a User, Operator, Professional, Advertiser, or Candidate.

2.8. “Platform” means the Salona web interface at https://salona.cz/ and all related products.

2.9. “Terms” means these terms and conditions.

2.10. “Professional” or “you” means a natural person who is a member of a Salon team and does not have salon owner permissions within the salon settings.

2.11. “Operator” or “you” means a natural or legal person who has created a Salon profile within the Salona Pro Platform and has salon owner permissions within the settings of that Salon.

2.12. “Referral Link” means a unique link generated by the Platform that enables the referral to be matched between the Referrer and the Referred Salon.

2.13. “Referral Program” means Salona’s marketing program that allows Referrers to receive a reward for referring new Salons and Operators if the conditions set out in these Terms are met.

2.14. “Booking” means the selection of a time slot at which, based on an agreement between the User and the Operator, a service provided by the Operator or Professional is to be performed.

2.15. “Salona” or “we” means Salona s.r.o., with its registered office at Nové sady 988/2, Staré Brno, 602 00 Brno, Czech Republic, ID No.: 21988242, registered in the Commercial Register under file No. C 140972 maintained by the Regional Court in Brno, contact email: info​@​salona.cz.

2.16. “Salona Jobs” means the part of the Platform intended for posting job offers and responses to them.

2.17. “Salona Pro” means the part of the Platform intended for Operators and Professionals to present themselves, manage bookings, manage their team, and use other tools available on the Platform.

2.18. “Salon” means the establishment of an Operator or Professional where these persons carry out their activities, or a profile on the Platform representing such establishment.

2.19. “Services” means the services and tools provided to you by Salona through the Platform, including in particular services consisting of searching for and booking Salons, facilitating service orders, creating Bookings, providing tools for Operators and Professionals, and advertising job offers within Salona Jobs.

2.20. “Candidate” or “you” means a natural person who responds to a job offer through the Salona Jobs Platform or otherwise expresses interest in a job position.

2.21. “User” or “you” means a natural person who uses the Platform, either with or without registration, in particular to find a Salon, make a Booking, or otherwise use the Services.

2.22. “Privacy Policy” means the information about personal data processing by Salona available on the Platform, which forms part of the contractual relationship with Salona.

3. CONCLUSION OF THE AGREEMENT

3.1. Creation of the contractual relationship. The contractual relationship between Salona and a User, Operator, Professional, Advertiser, or Candidate older than 18 years (the “Agreement”) is created when:

a) you successfully complete registration on the Platform (usually ending with confirmation of a verification email), or

b) you use one of the Platform features without registration where this is possible (for example, creating a Booking), or

c) you order a paid Service and pay its price, if advance payment is required.

3.2. Registration. Registration is carried out by completing and confirming the registration form on the Platform. During registration, you must provide true, complete, and up-to-date information. You must protect your login credentials from misuse and must not disclose them to third parties.

3.3. Consent to the Terms and Privacy Policy. Before concluding the Agreement, you must read these Terms, express your consent to them through the relevant button on the Platform, and confirm that you have read the Privacy Policy. Without this consent, the Agreement cannot be concluded and the Services cannot be used.

3.4. Payment for paid services. For paid Services, payment of the price according to the Price List is a condition for concluding the Agreement, unless agreed otherwise.

3.5. Duration of the Agreement. The Agreement is concluded for an indefinite period unless otherwise stated for a specific Service. A User, Candidate, or any other person in the position of a consumer may terminate the Agreement at any time by cancelling their user account or by sending notice to the contact email address or by post.

3.6. Language of the Agreement. The Agreement may be concluded in the language in which the Terms are available on the Platform for the relevant country or Platform version. These Terms may be made available in multiple language versions. In the event of a conflict between language versions, the English version of the Terms prevails unless the relevant language version or Local Legal Information provides otherwise.

3.7. Method of concluding the Agreement. The Agreement is concluded remotely through the Platform. You bear the costs of using remote communication means. These costs do not differ from the basic rate you pay for using such means (in particular, for your internet connection), and Salona charges no additional costs beyond any price for our Services. By accepting the Terms, you agree that remote communication means are used.

4. RIGHTS AND OBLIGATIONS OF USERS

4.1. Obligation to provide true information. Users, Operators, Professionals, Advertisers, and Candidates must provide only true, complete, and up-to-date information during registration, when creating a profile, and during any further use of the Platform, and must update information that has changed without undue delay.

4.2. Prohibition of misuse of the Services. Users, Operators, Professionals, Advertisers, and Candidates must not, when using the Platform:

a) use the Services contrary to these Terms, legal regulations, or good morals,

b) interfere with the security or functionality of the Platform,

c) use the Platform to distribute unsolicited commercial communications, spam, or other harassing content,

d) use the Platform to promote services or goods that are not permitted under these Terms.

4.3. Breach of obligations. If a User, Operator, Professional, Advertiser, or Candidate breaches any obligation set out in this part, Salona may, without prior notice, restrict, suspend, or cancel their access to the Platform, remove or hide inappropriate content, and take legal steps to protect its rights and the rights of third parties.

4.4. Obligations under laws related to DAC7 regulation. Users, Operators, Professionals, Advertisers, and Candidates must cooperate with Salona in accordance with legal regulations (for example, by providing certain information required by tax authorities). If the User, Operator, Professional, Advertiser, or Candidate does not provide the necessary information, Salona may cancel their user or other account, block them from opening a new account, and, where applicable, withhold all funds until they fulfil their legal obligations.

4.5. Liability. If Salona suffers any damage as a result of a breach of contractual obligations or legal regulations by a User, Operator, Professional, Advertiser, or Candidate, that User, Operator, Professional, Advertiser, or Candidate must compensate Salona for such damage in full.

5. RIGHTS AND OBLIGATIONS OF SALONA

5.1. Responsibility for operation. Salona is responsible for the technical operation of the Platform. Salona provides access to the Platform for you but does not guarantee uninterrupted or error-free operation. Ensuring internet connection, compatible devices for connecting to the internet, and compatible devices for accessing the Platform is solely within your control. For this reason, Salona is not liable for interruptions in Platform operation, connection errors, unavailability or errors of the Platform, interruption of internet access, or other situations that we cannot influence.

5.2. Limitation of liability. Salona’s total liability towards an Operator will not exceed the sum of payments paid for the last 12 months.

5.3. Suspension of Services. Salona may fully or partially suspend the provision of Services, the Platform, or its features without prior notice and without any obligation to pay compensation, in particular due to Platform maintenance or for security reasons. Salona is not liable for damage caused by changing, restricting, or terminating the provision of Services.

5.4. Defects. If the Platform has a defect (i.e. if its quality does not correspond to the agreed terms), you may exercise your rights arising from defects as described in these Terms.

5.5. Accuracy of information. Salona is not responsible for the correctness, adequacy, or completeness of information published on the Platform. This applies in particular to information published directly by Operators on their Salon profiles, within the booking process, information relating to the identity and other details of Users, Operators, Professionals, Advertisers, and Candidates, or other related aspects.

5.6. Retention of data after account deletion. After termination or deletion of an account on the Platform, whether by the User, Operator, Professional, Advertiser, or Candidate, by Salona, or due to a breach of these Terms, Salona is not obliged to retain any data associated with that account, including booking data, communication history, uploaded content, statistics, or accounting documents. Salona may delete such data immediately and without further action after termination or deletion of the account, or retain it only for the period necessary to fulfil legal obligations or protect its legal claims. There is therefore no legal entitlement to compensation for damage caused by deletion of data resulting from termination or deletion of an account on the Platform.

6. THIRD-PARTY SERVICES

6.1. Service provider. Salona is not the provider of services offered through the Platform. All contractual relationships concerning the provision of services arise exclusively between the User and the Operator or Professional. When booking any service through the Platform, the contractual relationship therefore arises exclusively between the User and the Operator or Professional and is then governed by the terms agreed between those parties.

6.2. Exclusion of liability. Salona is not liable in any scope for services provided by an Operator or Professional, including where the Operator or Professional does not provide the service at all or in the requested scope. Salona is also not liable if the User does not attend the booked time slot. Salona is not liable for the accuracy or currency of information provided by a Salon, including prices and cancellation terms.

6.3. Limitation of liability. Salona is not liable for the accuracy of information provided by Users, Operators, Professionals, Advertisers, or Candidates, nor for any losses or damage that may arise as a result of non-compliance with these Terms. When a Booking is created through the Platform, a direct agreement is concluded between the User and the relevant Operator or Professional, and Salona is not a party to that agreement and is therefore not liable for any breach or other problems arising within that contractual relationship.

7. PRICE LIST AND PAYMENT TERMS

7.1. Price List. All prices of Salona Services are listed in the Price List, which forms an appendix to these Terms. The Price List may be changed unilaterally by Salona. Any change to the Price List will always be preceded by notice of the change at least 14 days before it becomes effective, by publishing the new Price List on the Platform.

7.2. Price for Services. You undertake to pay the price for Salona Services stated in the Price List or on the Platform (for example by payment card, bank transfer, or through a payment gateway), with the price due upon ordering the Service unless stated otherwise.

7.3. Mandatory payments. Salona is not obliged to ensure any legally prescribed levies, fees, taxes, insurance premiums, or other payments that the Operator or Professional must pay in connection with their activities. Operators and Professionals are fully responsible for fulfilling these obligations in accordance with applicable laws.

7.4. VAT. All prices listed in the Price List are exclusive of VAT. VAT will be added to prices upon payment of the Services in the amount and according to the rules set by currently applicable legal regulations that apply to the relevant payment.

8. ARTIFICIAL INTELLIGENCE FEATURES

8.1. Automated systems. The Platform may offer features using automated systems or artificial intelligence, including, but not limited to, revenue predictions, recommended booking time slots, automated responses to queries, or pricing suggestions.

8.2. Nature of outputs. All such outputs are indicative only and Salona does not guarantee their accuracy, completeness, or suitability for any specific purpose.

8.3. Responsibility. All decisions made on the basis of such outputs are made solely at your own responsibility. Salona is not liable for any damage, loss of profit, or other consequences arising from their use.

9. ILLEGAL CONTENT PROVISIONS

9.1. Fulfilment of obligations. Salona, as the provider of Platform services, approaches content created and uploaded to the Salona Platform by you passively and neutrally. This means that Salona does not monitor content on the Platform or actively seek facts or circumstances indicating that it is illegal. Salona may voluntarily carry out investigations or take other measures on its own initiative to detect, identify, remove, or disable access to illegal content. We may also take necessary measures to ensure compliance with legal regulations, these Terms, or orders of administrative authorities. However, Salona is not responsible for the illegality, inaccuracy, or truthfulness of content uploaded by you. Salona does not use special tools or algorithmic decision-making to moderate content.

9.2. Notice procedure. Salona accepts notices regarding content within the Platform that the notifier (for example a visitor, User, Operator, or Professional) considers illegal. Such notice may be sent to info​@​salona.cz. Salona allows notices to include at least the following information:

a) a sufficiently substantiated explanation of why the person submitting the notice considers the content illegal,

b) a clear indication of the exact electronic location of the content, such as the exact URL, and, where necessary, additional information to identify the illegal content depending on its type,

c) the name and email address of the person or entity submitting the notice, except where the information is considered to involve one of the offences referred to in Articles 3 to 7 of Directive 2011/93/EU,

d) a statement confirming that the person or entity submitting the notice has a good-faith belief that the information and claims contained in the notice are accurate and complete.

9.3. Measures following notice. If your notice contains your electronic contact details, we will send you confirmation of receipt without undue delay. Salona will also inform you without undue delay of its decision regarding the information to which the notice relates and will provide you with information about other remedies available to you in connection with that decision. If we become aware of illegal activity, illegal content, or content that is contrary to these Terms, we may take measures to remove it or disable access to it. We may also impose restrictions such as assigning a worse position to the content in search results (if you are an Operator or Professional), suspending, terminating, or otherwise restricting monetary payments, suspending or terminating use of the Platform, or suspending or cancelling a user account (if you are a visitor, User, Operator, or Professional). In such a case, Salona will provide all affected users (where Salona has the relevant electronic contact details) with a clear and specific statement of reasons for such restriction. However, if Salona evaluates the content as compliant with legal regulations and these Terms, we may also decide not to act against such content.

9.4. Measures for repeated breaches. If you frequently provide manifestly illegal content, we may suspend the provision of our services and access to the Platform for a reasonable period after prior warning. If you frequently submit manifestly unfounded notices, we may suspend processing of your notices after issuing a prior warning. When deciding in these cases, we will take into account the number of items of manifestly illegal content or manifestly unfounded notices submitted within a given period, their ratio to the total number of items of information or notices, the seriousness of the misuse, the nature of the illegal content, the consequences of such misuse, and your intent.

10. CONSUMER PROVISIONS

10.1. Main characteristics of the service. The Platform is a digital service that primarily enables:

a) searching and comparing Salons and their services and managing a user profile and its features,

b) making online bookings with Operators and Professionals,

c) using profile management and tools for Operators and Professionals (Salona Pro),

d) advertising job offers and responding to them (Salona Jobs).

e) the main characteristics of the service generally correspond to the description provided on the Platform for individual features.

10.2. Price personalisation. Prices of Salona services are not individually personalised for specific consumers on the basis of automated decision-making. If such personalisation occurs in the future, the consumer will be expressly informed of this before concluding the Agreement.

10.3. Right to withdraw from the Agreement. If you are a consumer (i.e. a natural person not acting within their business activity or independent professional activity), you have the right to withdraw from the Agreement without giving a reason within 14 days from the date of its conclusion, provided that the provision of the Service has not begun within that period.

10.4. Withdrawal. You may withdraw by any clear statement sent to info​@​salona.cz. You may also use the model form attached to the Terms. The withdrawal period is preserved if you send the withdrawal notice before it expires.

10.5. Consent to service provision. The right of withdrawal does not apply where the Service has been fully provided with your prior express consent and confirmation that you were informed of the loss of the right to withdraw after full provision of the service.

10.6. Impossibility of withdrawal. For paid Services, withdrawal is not possible if performance began before the withdrawal period expired with your express consent.

10.7. Return of performance after withdrawal. If you paid the price of a Service, we will refund the amount within 14 days from the effective date of withdrawal to the account from which the payment was made or to the account you provide when withdrawing.

10.8. Proportional reduction of refunded amount. If provision of the Service began at your request, the refunded amount may be reduced by a proportionate part corresponding to the performance already provided.

10.9. Performance without defects. We guarantee that our Services:

a) have the properties agreed in the Agreement or customary for this type of service,

b) are suitable for the purpose for which services of this type are usually used,

c) correspond to a sample, if quality or execution was determined by a sample,

d) are provided in the scope and quality corresponding to legal regulations and are not encumbered by third-party rights.

10.10. Exercising rights from defective performance. If the service has a defect, you may submit a complaint through the Platform, by email to info​@​salona.cz, or by post to our registered office. You may use the model complaint form in the appendix to the Terms. In the complaint, state how you want the defect to be resolved. This choice may later be changed only with Salona’s consent.

10.11. Material breach of the Agreement. If the defect constitutes a material breach of the Agreement, you have the right to request:

a) remedy by supplying the missing part of the service,

b) remedy by repairing the service,

c) a reasonable discount from the price,

d) withdrawal from the Agreement.

10.12. Failure to remedy a defect. If Salona does not remedy the defect within a reasonable period or refuses to remedy it, you may choose another claim.

10.13. Non-material breach of the Agreement. If the defect constitutes a non-material breach of the Agreement, you may request remedy of the defect, a discount, or, in the case of repeated or unremedied defects, withdrawal from the Agreement.

10.14. Complaint handling. Salona will confirm receipt of a complaint within 3 days of delivery, state the date of receipt, and indicate the expected time for handling it. Complaints will be handled without undue delay, no later than within 30 days. The period may be extended by agreement. If the period expires without result, you may withdraw from the Agreement or request a reasonable discount. If the complaint is justified, you are entitled to reimbursement of reasonably incurred costs.

10.15. Time limit for exercising rights. You have the right to exercise rights from defects in the service within 2 years from its provision, always without undue delay after discovering them.

10.16. Codes of conduct. Salona is not bound by any codes of conduct in relation to you.

10.17. Out-of-court dispute resolution. A consumer may use the competent out-of-court dispute resolution authorities listed in the Local Legal Information.

10.18. European Consumer Centre. Information on further consumer protection options and out-of-court dispute resolution in the European Union is available on the European Commission’s website.

10.19. Functionality. Salona’s digital services are functional in current versions of commonly used web browsers (for example Chrome, Firefox, Safari, Edge) and in the current version of the Salona mobile application. Functionality may be limited when using outdated software or devices that do not meet minimum technical requirements (stable internet connection, supported operating system, sufficient hardware capacity). The Services do not contain technical protection measures preventing their proper use, except for security features necessary to protect data and user accounts (for example password verification and secure data transmission).

10.20. Compatibility. Salona’s digital services are intended to function with technical and software equipment usually used for web applications and mobile applications of the same type, in particular:

a) commonly used web browsers in current versions,

b) mobile devices with iOS or Android in a supported operating system version.

10.21. Interoperability. Salona’s digital services may also function with technical and software equipment other than that listed in the previous paragraph, provided it is compatible with standard internet technologies (HTML5, CSS3, JavaScript, REST API). Some features may require access to third-party APIs (for example payment gateways, calendars, or accounting systems). Full functionality is not guaranteed on devices and in environments that do not meet recommended technical requirements.

11. INTELLECTUAL PROPERTY AND LICENCE

11.1. Content protection. All Platform content, especially texts, logos, trademarks, graphics, design, databases, and software, is protected by copyright and other intellectual property rights and is owned by Salona or by persons who have granted the relevant authorisations to Salona.

11.2. Rules for uploaded Content. If you upload any Content to the Platform, you represent and warrant that:

a) you hold all necessary copyright and other rights, licences, or authorisations to use it and to grant a licence to Salona,

b) the Content does not infringe intellectual property rights, personality rights, or other rights of third parties.

11.3. Liability. Salona is not liable for any infringement of third-party rights caused by Content you upload to the Platform. You are solely responsible for all third-party claims, damage, and costs arising in connection with such Content.

11.4. Licence to use content. By uploading Content to the Platform, you grant Salona a non-exclusive, worldwide, time-unlimited and territorially unrestricted licence to use the Content for the purposes of operating the Platform and promoting Salona and its services (including marketing materials, social media, and presentation of cooperation). The licence is granted for the period during which the content is published on the Platform and for 5 years after its removal.

12. FINAL PROVISIONS

12.1. Changes to the Terms. Salona may amend the Terms at its discretion, in particular, but not exclusively, in the event of changes to legal regulations or contracts with its suppliers. Changes will be notified to you by email or by publication on the Platform. Changes become effective on the specified date, which will be at least 30 days from notice of the changes, and apply to all subsequent use of the Service. If you do not agree with a change, you may terminate the Agreement with effect after expiry of a one-month notice period, which begins on the first day of the calendar month following delivery of the written termination notice, provided that the notice must be delivered to Salona before the effective date of the change. In the case of termination under this paragraph, the Terms currently in force apply during the notice period. Continued use of the Service by you after the end of their effective period means that you accept and agree to the changes.

12.2. Governing law and dispute resolution. All legal relationships related to the Agreement are governed by Czech law. If you are a consumer, this does not affect rights you have under mandatory provisions of the laws of the state of your habitual residence. If the parties do not reach an amicable resolution of a dispute, disputes will be decided by the competent courts of the Czech Republic unless legal regulations provide otherwise.

12.3. Force majeure and its consequences. In the event of force majeure or events that cannot be foreseen (natural disasters, embargoes, strikes including planned strikes, war, epidemic, operational failures, cyberattacks, subcontractor outages, legislative changes, interventions by authorities, etc.), Salona is not liable for damage caused as a result of or in connection with force majeure events, and if the force majeure situation lasts for more than 10 days, both you and Salona have the right to withdraw from the Agreement. Non-performance of an obligation due to force majeure does not constitute a material breach of the Agreement.

12.4. Invalidity of part of the Agreement. The invalidity, ineffectiveness, apparent nature, or unenforceability of any part of the Agreement does not affect the remaining parts of the Agreement. The parties will replace any invalid, ineffective, apparent, or unenforceable part of the Agreement with a valid, effective, non-apparent, and enforceable part having the same commercial and legal meaning within 14 days of receiving a request from the other party.

12.5. Assignment of the Agreement. Salona may assign the Agreement as a whole to its affiliate without the User’s prior written consent. An affiliate means any person forming a business group with Salona, in particular a controlling person, controlled person, or person under common control.

B. SALONA TERMS

13. USE OF SERVICES

13.1. Free use. The User may use the Platform and Services free of charge.

13.2. Use without registration. The User may use the Platform and make a Booking without creating a user account. However, some Platform features may be available only to registered users.

13.3. Personal data processing. The User acknowledges that the controller of their personal data necessary for handling a Booking is the Operator, not Salona. Any requests to exercise rights under personal data protection laws must therefore be addressed by the User to the Operator.

14. BOOKING PROCESS AND CREATION OF CONTRACTUAL RELATIONSHIP

14.1. Searching and booking. The Platform allows the User to search for Salons, Operators, and Professionals, order services, and manage their Bookings. Salona acts as an intermediary facilitating contact between the User and the Operator/Professional and is not liable for the quality of the services provided or for any damage or other claims arising between the User and the Operator/Professional.

14.2. Salon and services. The User selects a Salon, service, and available time slot through the Platform.

14.3. Booking information. After confirming the selection, the User receives a Booking summary and information about the service price, cancellation terms, and any fees.

14.4. Creation of contractual relationship. A Booking is binding once confirmed through the Platform, and upon confirmation of the Booking by the Operator/Professional, a contractual relationship is created directly between the User and the Operator/Professional.

15. PAYMENT AND CANCELLATION TERMS

15.1. Price and payment. The price for services provided by an Operator is determined exclusively by the Operator. However, Salona may add booking or other fees to the service price according to the Price List. The User may pay the service price to the Operator either through the Platform or directly in the Salon, as agreed with the Operator.

15.2. Cancellation of booking. The User may cancel a created Booking within the period set by the Operator and shown for the Booking. Cancellation terms and any fees for cancellation or rescheduling are governed by the rules of the relevant Operator and are listed in the Salon profile on the Platform or in the confirmation email.

15.3. Cancellation fee. If the User cancels a Booking after expiry of this period, a cancellation fee may be charged according to the Operator’s terms and the refunded amount will be reduced by the commission charged by Salona for facilitating the Booking.

15.4. Charging the fee. If the User does not attend the booked time slot, the User will be sent an email allowing them to comment on the situation. If the User does not respond within 48 hours, the User must pay the cancellation fee and this amount may be charged automatically.

15.5. Cancellation by the Operator. If a Booking is cancelled by the Operator, the User will not be charged any fee and the full amount paid will be refunded.

16. RANKING OF SALONS IN SEARCH

16.1. Criteria for ranking results. When you search for any salon, salons in salon search are ranked according to the following factors:

a) use of Salona Pro by the salon – salons using the Salona Pro plan are shown first in search, followed by salons using the Salona Websites plan;

b) distance from the entered location – the nearest salons are shown as a priority;

c) relevance to the searched service – match between provided services and the search query (for example hairdressing, cosmetics, etc.);

d) ratings and user reviews – better ratings increase position in results.

C. SALONA PRO TERMS

17. REGISTRATION AND USE OF THE SERVICE

17.1. Obligation to provide true information. The Operator must provide true, complete, and up-to-date information when registering the Salon profile and must continuously update that information.

17.2. Responsibility for profile content. The Operator is responsible for the content of its profile, including service descriptions, prices, photographs, and contact details.

17.3. Obligations of a Professional. The Professional must ensure that their profile contains true and up-to-date information and that their connection to the Salon profile corresponds to an actual employment or contractual relationship.

18. SERVICE PRICE AND PAYMENT TERMS

18.1. Price determination. If you are an Operator or Professional, you pay monthly for the Services and use of the Platform for full operation of Salona Pro, always at least in the amount stated in the Price List. The final amount may vary depending on the scope of Services used and the number of Professionals within one Salon. You may also be charged a price for facilitating contact with a User and providing information about the creation of a Booking.

18.2. Invoicing. The price for Services and use of the Platform is paid monthly in advance, based on an invoice issued by Salona.

18.3. Payout of amounts. If any user has paid the price of your services through the Platform, the amounts will be paid out to you depending on the possibilities of the payment gateway provider.

18.4. Annual subscription. An annual subscription is payable in advance for the whole year. In the case of an annual Salona Pro subscription, upon early termination of the subscription, a proportional amount for all remaining full months is returned in the form of credits usable on the Platform; no amount is returned for a commenced month. The same rules apply to payments for use of Salona Pro by Professionals.

18.5. Monthly subscription. For a monthly plan, no amount is refunded upon early termination and the plan ends upon expiry of the prepaid month. The same rules apply to payments for use of Salona Pro by Professionals.

18.6. Automatic renewal. After expiry of the period for which the selected paid plan was agreed, it is automatically extended for the same period (one month or one year according to the original plan) and funds are automatically charged from the payment method you provided when arranging the plan, in the amount corresponding to the current Price List. If you do not want the plan to be renewed, you must cancel its automatic renewal no later than the day before the renewal date, through your account settings on the Platform.

19. OBLIGATIONS OF OPERATORS AND PROFESSIONALS

19.1. Compliance with legal regulations. Operators and Professionals must comply with all legal regulations relating to their activities and have all necessary authorisations and permits, in particular but not exclusively when providing healthcare services or aesthetic medicine services. Operators and Professionals are responsible for compliance with all legal regulations relating to their activities, in particular but not exclusively regulations in the areas of labour law, consumer law, personal data protection, hygiene regulations, and any obligation to electronically record sales.

19.2. Verification. Salona does not verify compliance with these obligations or authorisations to carry out the activity and bears no liability for them.

19.3. Withdrawal from the Agreement. In the event of a breach of this obligation, Salona has the right to withdraw from the Agreement with immediate effect.

20. ACCOUNTING DOCUMENTS, STATISTICS AND ANALYTICS

20.1. Nature and purpose of displayed data. Data displayed on the Platform (in particular accounting documents, revenue overviews, statistics, reports, exports for accounting software, analytics tools and forecasts) are exclusively informational and indicative. They are not accounting, tax, legal, or audit documents or services, nor tax documents, accounting entries, or binding outputs for the purpose of fulfilling legal obligations. Platform outputs are supporting only.

20.2. Data sources and possible deviations. The data referred to in this article of the Terms are based in particular on information entered by the Operator or Professional, data generated by use of the Platform, or third-party data (for example payment service providers, banks, POS, accounting systems). Data may be affected by errors or delays in synchronisation, API unavailability, changes in VAT rates, rounding, currency conversions, tax regime settings (VAT payer/non-payer), mapping of categories and services, refunds, chargebacks, tips, gift vouchers, credits, discounts, cancellations, duplicates or missing records, and other circumstances.

20.3. Obligation to check and reconcile data. Operators and Professionals must continuously check the correctness of displayed data, keep their accounting and records in accordance with legal regulations, perform regular reconciliation with official statements (bank accounts, payment service providers, accounting systems), and verify the correctness of Platform settings (VAT rates, categories, prices, currencies, billing schemes, work calendars, user permissions, etc.).

20.4. Exclusion of liability and compensation claims. Salona is not liable in any case for any damage caused (even in part) by incorrect or outdated accounting documents, analyses, statistics, revenue overviews, exports, forecasts, or other similar information, nor for sanctions imposed by public authorities, lost profit, consequential or indirect damage. In such cases, Operators and Professionals have no right to compensation for damage or any other payment.

20.5. Obligation to report discrepancies. If an Operator or Professional discovers a discrepancy, they must verify it and notify Salona without undue delay. Salona may correct the discrepancy without assuming any liability for the consequences of the change or for previously displayed data.

20.6. Third-party integrations and their responsibility. For third-party integrations (payment gateways, banks, POS, accounting systems, analytics tools, voucher systems, etc.), the relevant provider is solely responsible for data availability and correctness. The contractual relationship for such services exists between the Operator or Professional and the relevant provider. Salona is not a party to it and is not liable for outages, interface changes, the content of transmitted data, erroneous transactions, delayed payments, bank fees, exchange rates, or refunds.

20.7. Exports and API outputs. Exports and API outputs from the Platform are only a technical aid for data transfer. The Operator or Professional is responsible for their correct import, accounting treatment, and legal compliance.

20.8. Model forecasts and recommendations. Any forecasts, estimates, and recommendations (for example revenue predictions, recommended capacities, price suggestions, recommended times) are model-based only and do not guarantee future results. Decisions made on their basis are made by the Operator or Professional at their own responsibility.

21. PHOTOGRAPHS AND LICENCE

21.1. Withdrawal of User consent. If a User withdraws consent to the use of their photograph published by an Operator or Professional through the Platform, the Operator must remove the photograph within 30 days of receiving the request; otherwise Salona may remove it itself.

21.2. Licence. Operators and Professionals grant Salona a non-exclusive, worldwide, time-unlimited and territorially unrestricted licence to use photographs and videos of their work published on the Platform for the purposes of promoting the Platform and its services. The licence includes in particular the right to:

a) publish the content on Salona websites and in the Salona mobile application,

b) use the content in marketing materials, advertising campaigns, and on social media,

c) modify the content for optimisation for a specific promotional format, without affecting the substance of the work.

22. PRESENTATION OF COOPERATION AND SALON PHOTO SHOOT

22.1. Presentation. Salona may list the Operator among its customers and use the Operator’s logo for the purpose of presenting the cooperation on the website, social media, and in marketing materials.

22.2. Salon photo shoot. If an annual plan is paid, the Operator may request a photo shoot of the Salon (if this service is listed in the Price List as free of charge). The date of the photo shoot must be mutually agreed; Salona is not obliged to carry out the photo shoot if it does not agree on a date with the Operator.

D. SALONA JOBS TERMS

23. PURPOSE AND NATURE OF THE SERVICE

23.1. Purpose. Salona Jobs is the part of the Platform intended for advertising job offers in the beauty salon sector and related fields and for enabling candidates to respond to those offers.

23.2. Nature of the service. Salona acts only as an intermediary facilitating contact between the Advertiser and the Candidate. Salona is not a party to any employment, contractual, or other relationship arising between the Advertiser and the Candidate.

24. USE OF SERVICES

24.1. Advertiser. An Advertiser may only be a natural person – entrepreneur or a legal person authorised to employ and offer work, who meets the requirements of legal regulations including the Labour Code.

24.2. Candidate. A Candidate may only be a natural person older than 15 years (for employment relationships, subject to the conditions under the Labour Code) or a person meeting the legal conditions for performing the offered activity. The Candidate must provide true, complete, and up-to-date information in their profile and when communicating with the Advertiser. The Candidate must not send unsolicited offers, spam, or other harassing content through the Platform.

24.3. Rules for publishing an advertisement. An advertisement must be true, complete, up-to-date, and compliant with legal regulations, especially the prohibition of discrimination.

24.4. Prohibited advertisement content. An advertisement must not contain:

a) false, deceptive, or misleading information,

b) content infringing third-party rights,

c) offers outside the beauty salon sector,

d) offers contrary to law.

24.5. Right to intervene in an advertisement. Salona reserves the right to edit, hide, or remove an advertisement if it is contrary to these Terms or legal regulations.

25. PRICE LIST AND PAYMENTS

25.1. Price List. Fees for publishing an advertisement, highlighting it, or other paid services within Salona Jobs are governed by the Price List.

25.2. Due date. The price is due before the advertisement is published unless agreed otherwise.

26. LIABILITY

26.1. Advertisement data. Salona does not verify and is not responsible for the truthfulness, completeness, or currency of data stated in advertisements.

26.2. Eligibility of Candidates and Advertisers. Salona does not verify the professional competence of Candidates or the trustworthiness of Advertisers unless expressly stated otherwise. Salona is not liable for any damage, lost profit, harm, or costs arising from an employment or other relationship between the Advertiser and the Candidate.

26.3. Liability. Salona is not responsible for whether an employment relationship, agreement for work performed outside employment, or other contract is concluded between the Advertiser and the Candidate, nor for whether such relationship complies with legal regulations.

27. LICENCE TO ADVERTISEMENT CONTENT

27.1. Licence. The Advertiser grants Salona a non-exclusive, worldwide, time-unlimited and territorially unrestricted licence to use the advertisement content for the purpose of publishing it and promoting the Platform.

27.2. Scope of licence. The licence includes the right to:

a) publish the advertisement on the Platform,

b) use the advertisement or part of it in marketing materials, advertising campaigns, and on social media,

c) modify the format of the advertisement for optimisation for a specific medium.

E. REFERRAL PROGRAM TERMS

28. PARTICIPATION IN THE REFERRAL PROGRAM

28.1. Participation conditions. A participant in the Referral Program may only be a natural person older than 18 years with residence in the European Union who is a User and meets these Terms.

28.2. No legal entitlement to participation. Participation in the Referral Program is not legally claimable. Salona may exclude a participant from the Referral Program at any time, including without giving a reason.

28.3. Technical limitations. Functionality of the Referral Link depends on the technical means of the Platform. Salona is not liable for non-payment of a reward due to technical errors, system outages, incorrect procedure by the Referrer or Referred Salon, or other circumstances.

29. CONDITIONS FOR ENTITLEMENT TO A REWARD

29.1. Basic reward conditions. Entitlement to a reward arises only if the Referred Salon:

a) registers through the Referral Link,

b) creates and publishes a complete Salon profile on the Platform so that it is publicly visible to Users and, in the Salon account settings, states the identification number under which it conducts business activity in the European Union, and

c) completes at least 5 valid bookings through the Platform.

29.2. Valid bookings. Valid bookings are only bookings created and confirmed directly through the Salona booking system and made by five different unique and registered Users of the Platform.

29.3. Bookings not counted. The required number of bookings does not include:

a) bookings created manually by the Referred Salon, its Operator, or Professional,

b) bookings created by persons close to the Operator or Professionals of the Referred Salon,

c) bookings that were not actually carried out (for example cancelled bookings or situations where the User did not attend for the service and the service was not provided or was provided only in part),

d) bookings provided free of charge or used for internal testing or system verification.

29.4. Verification of bookings. Salona may verify whether bookings were actually carried out, in particular by checking payments, communication, or confirmation by the Referred Salon, and the Referred Salon must provide the necessary cooperation.

29.5. Deadline for fulfilling conditions. The Referred Salon must fulfil all conditions of the Referral Program within 3 months of registration through the Referral Link. After this period expires, the reward will not be provided.

29.6. Monthly reward limit. A Referrer may receive a maximum of 5 rewards per calendar month within the Referral Program, even if more Referred Salons register through their Referral Link and fulfil the other conditions of the Referral Program. If the number of Referred Salons exceeds this limit, rewards for additional Referred Salons may not be paid.

29.7. Verification of fulfilment of conditions. Salona may verify fulfilment of Referral Program conditions, including requesting proof of the Referred Salon’s business authorisation and proof of completed valid bookings. If the Referrer or Referred Salon does not provide the necessary cooperation for verification, Salona is not obliged to pay or provide the reward.

29.8. Multiple referrals. If a Referred Salon registers through multiple Referral Links, the reward will be provided only to the Referrer whose Referral Link was recorded first by the system. Salona’s decision in this respect is final and not subject to review. In such a case, Salona may also decide that the reward will not be paid to any Referrer.

30. AMOUNT AND FORM OF REWARD

30.1. Referrer reward. If the conditions are met, the Referrer may receive a reward in the amount specified in the Price List.

30.2. Referred Salon reward. The Referred Salon receives a free Salona Pro subscription for the period specified in the Price List.

31. PAYMENT OF REWARD

31.1. Conditions for payment. Payment of a reward is conditional on the Referrer having a valid and active user account on the Platform and providing Salona with correct and complete bank account details supported by Salona for payment of the reward.

31.2. Method of payment. The reward is paid exclusively by cashless transfer to the Referrer’s bank account.

31.3. Responsibility for correctness of details. The Referrer is responsible for the correctness of bank account details. If the reward is paid to an incorrect account due to the Referrer’s error, Salona will not pay the reward again or provide substitute performance.

31.4. Registration through the link. The reward will be provided to the Referrer and the Referred Salon only if the Referred Salon carried out and completed registration through the Referral Link provided by the Referrer. If the Referred Salon does not register in this way, no right to payment of the reward arises for the Referrer, the Referred Salon, or any other person.

31.5. Payment deadline. Salona may pay the reward up to 2 months after all conditions have been fulfilled and verified.

31.6. Decision on reward. The decision to pay a reward is solely at Salona’s discretion; neither the Referrer nor the Referred Salon has a legal entitlement to the reward.

31.7. Refusal due to misuse. Salona may refuse payment of a reward in the event of reasonable suspicion of misuse of the Referral Program, even without any obligation to disclose the specific reason to the Referrer or Referred Salon.

32. TAX OBLIGATIONS

32.1. Tax obligation. The Referrer and the Referred Salon acknowledge that the reward is subject to taxation under applicable legal regulations and must tax it independently.

32.2. Responsibility. Salona is not obliged to fulfil any tax or levy obligations on behalf of the Referrer or the Referred Salon.

33. PROHIBITION OF MISUSE OF THE REFERRAL PROGRAM

33.1. Prohibition of misuse. The Referrer and the Referred Salon are prohibited from misusing the Referral Program, in particular through self-referral (i.e. referral of their own salon or a salon where the Referrer is employed or is the Operator), creation of fictitious accounts, generation of invalid bookings, spamming, or any other illegal or unethical practices.

33.2. Exclusion and non-payment. In the event of misuse of the Referral Program or suspicion of misuse, Salona may immediately exclude the Referrer and the Referred Salon from the Referral Program and not pay any reward, even if the conditions for its payment would otherwise have been met under the Terms.

33.3. Registration without genuine use. Salona may refuse to provide and pay a reward to the Referrer if the purpose of registering the Referred Salon clearly did not pursue genuine use of the Platform but only obtaining the reward.

33.4. Consequence of breach. If Salona finds that the Referrer or Referred Salon has breached the Referral Program Terms or otherwise misused the Platform, Salona may:

a) demand return of all rewards already paid in full,

b) immediately terminate provision of any benefits, including three months of free Salona Pro use,

c) cancel the Referrer’s user account on the Platform, and

d) cancel the profile and account of the Referred Salon on the Platform.

33.5. Subsequent discovery of breach. The previous paragraph also applies if the breach of the Terms is discovered only after the reward has been paid or the benefit has been provided.

33.6. Set-off of paid reward. If Salona demands return of a paid reward, it may unilaterally set off this amount against any other amount it is obliged to pay to the Referred Salon under other contractual relationships.

34. CHANGE AND TERMINATION OF THE REFERRAL PROGRAM

34.1. Change or termination of the program. Salona may change, suspend, or terminate the Referral Program at any time, including without prior notice.

34.2. No compensation upon termination. If the Referral Program is terminated, neither the Referrer nor the Referred Salon is entitled to any reimbursement or compensation.

34.3. Voluntary performance by Salona. If Salona voluntarily provides the Referrer or Referred Salon with performance beyond its rights and obligations under these Terms, this is always a one-off case that does not establish established practice, business custom, or legitimate expectation of similar future performance.

F. LOCAL LEGAL INFORMATION

35. CZECH REPUBLIC

35.1. Out-of-court dispute resolution. Out-of-court dispute resolution. The Czech Trade Inspection Authority, with registered office at Gorazdova 1969/24, 120 00 Prague 2, ID No.: 000 20 869, website: http://www.coi.cz, is competent for out-of-court resolution of consumer disputes arising from the Agreement.

APPENDIX NO. 1 – WITHDRAWAL FORM

Addressee:

Salona s.r.o.

with its registered office at Nové sady 988/2, Staré Brno, 602 00 Brno, Czech Republic, ID No.: 21988242, registered in the Commercial Register under file No.

C 140972 maintained by the Regional Court in Brno, contact email: info​@​salona.cz

I hereby declare that I withdraw from the Agreement:

Date: Signature:

APPENDIX NO. 2 – PRICE LIST

This Price List sets the prices of services provided through the Platform, including all its parts such as Salona, Salona Pro, and Salona Jobs.

The Price List is an integral part of the Terms.

All prices are exclusive of VAT. VAT in the amount set by currently effective legal regulations will be added to prices upon invoicing.

Salona may amend this Price List in accordance with the Terms. The current version of the Price List is always published on the Platform as part of the Terms.

Prices are due before the Service is provided unless agreed otherwise.

Payment is possible by bank transfer, payment card, or other methods available on the Platform.

For monthly and annual plans, the price is paid in advance. For additional services, the price is paid retrospectively according to actual consumption.

1.8. Salona – Users

1.9. Salona Pro – Operators and Professionals

1.10. Salona Jobs – Advertisers and Candidates

1.11. Referral Program – Referrers and Referred Salons

APPENDIX NO. 3 – DATA PROCESSING TERMS

1. INTRODUCTORY PROVISIONS

1.1 Relationship to other agreements between the parties. These data processing terms (the “Data Processing Terms”) form an integral part of the Agreement and the Terms to the extent that they concern the Operator and, where applicable, a Professional acting independently within a Salon. In providing the Services within the meaning of Article 2.14 of the Agreement or any other agreements concluded under the Agreement (also the “Services”), we may process personal data as a processor of personal data (the “Processor”) for you as the controller of personal data (the “Controller”). Capitalised terms have the same meaning as terms used in the Agreement unless these Data Processing Terms provide otherwise.

1.2 Relationship to legal regulations. We conclude these Data Processing Terms together within the meaning of Article 28(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“GDPR”), and within the meaning of the Local Legal Information.

1.3 Authorisation to process. The Controller hereby authorises the Processor to process personal data of data subjects provided by the Controller in the performance of the Agreement. The Processor must process personal data for the Controller on the basis of the Controller’s instructions and to the extent necessary for the proper fulfilment of the Processor’s obligations under the Agreement.

2. TASKS AND INSTRUCTIONS FOR DATA PROCESSING

As Processor, we will process personal data in accordance with applicable legal regulations and for the purpose of:

a) fulfilling obligations arising from the Agreement, b) fulfilling written instructions given to the Processor by the Controller, and c) where required of the Processor by EU law or the law of another Member State.

3. SUBJECT MATTER OF PROCESSING, CATEGORIES OF DATA SUBJECTS AND TYPE OF PERSONAL DATA

3.1 Subject matter of processing and types of personal data. The subject matter of processing is personal data of data subjects, including in particular:

a) identification data;

b) contact details;

c) billing data;

d) other data connected with billing of the Controller or employees and other workers of the Controller (in particular Professionals);

e) data connected with orders and bookings;

f) data connected with employees and other workers of the Controller (for example work performance data, attendance data, remuneration amounts, work at designated establishments and teams, job assignment, etc.);

g) data about the operation and internal processes of the Controller;

h) data from internal systems (accounting, records, invoicing, customer systems, etc.) made available by the Controller to the Processor;

i) information made available to the Processor when providing Services under the Agreement;

j) any other data transferred by the Controller to the Processor in connection with the provision of Services and fulfilment of other obligations arising from the Agreement.

3.2 Categories of data subjects. Data subjects processed on the basis of these Data Processing Terms are:

a) employees and other workers of the Controller;

b) customers of the Controller;

c) job applicants of the Controller;

d) other persons whose personal data are transferred by the Controller to the Processor, requested by the Processor from such persons for the purpose of performing the Agreement or partial agreements concluded under the Agreement, or accessed by the Processor when providing the Services.

4. NATURE AND PURPOSE OF PROCESSING

4.1 Nature of processing. To fulfil the above purposes, the Processor will process personal data in electronic form, and for the purpose of providing the Services the Processor will perform:

a) accessing personal data;

b) viewing personal data;

c) downloading and exporting personal data;

d) structuring and linking personal data;

e) visualising personal data;

f) deleting personal data;

g) analysing personal data;

h) other activities related to the provision of Services and necessary for providing the Services.

4.2 Purpose of processing. The Processor will process personal data for the purpose of:

a) providing Services to the Controller;

b) fulfilling other obligations arising from the Agreement;

c) fulfilling written instructions given by the Controller.

5. PROCESSING PERIOD

5.1 Personal data processing period. Personal data will be processed for the duration of the provision of Services, or for the period necessary to carry out a specific instruction from the Controller. These Data Processing Terms are effective for the duration of the Agreement.

5.2 End of processing. The Controller hereby instructs the Processor to delete all personal data after the Data Processing Terms cease to be effective, including existing copies, unless Union or Member State law requires storage of personal data.

6. RIGHTS AND OBLIGATIONS OF THE PARTIES

6.1 Obligations of the Processor. The Processor declares and undertakes that:

a) personal data will be secured in accordance with Article 7 of these Data Processing Terms;

b) it will ensure that persons authorised to process personal data have committed themselves to confidentiality or are subject to a statutory duty of confidentiality;

c) it will process personal data only in accordance with these Data Processing Terms or on the basis of other written instructions from the Controller;

d) it will assist the Controller in implementing and maintaining appropriate technical and organisational measures to secure personal data, in notifying personal data breaches to the supervisory authority or data subject, in conducting data protection impact assessments, and in prior consultations with the supervisory authority;

e) it will provide the Controller, upon request and within 14 days, with the cooperation necessary to demonstrate that personal data are organisationally and technically secured.

6.2 Data subject requests. If the Processor receives any request from a data subject in relation to personal data during processing, it will inform the data subject to contact the Controller directly. The Controller is responsible for handling such request. The Processor undertakes to provide the Controller with the cooperation necessary to handle data subject rights, no later than within 14 days of the Controller’s request. If the Controller does not fulfil its obligations regarding the handling of data subject rights, the Processor has the right to withdraw from the Agreement with immediate effect.

6.3 General consent to involvement of other processors. The Controller agrees that the Processor may involve other processors in personal data processing. If the Processor involves another processor in this way, it will ensure that the other processor complies with the same personal data protection obligations as those set out in these Data Processing Terms.

6.4 Involvement of other processors. The Controller agrees that the Processor involves the following other processors in personal data processing:

a) collaborators of the Processor who, in performing contractual obligations towards the Processor, ensure development, processing, and other preparation of the Services for the Processor;

b) companies providing storage and email mailbox services;

c) providers of legal, accounting, and tax services;

d) SumUp Ltd.;

e) Google Ireland Limited;

f) Mango Technologies, Inc.;

g) Meta Platforms Ireland Limited.

6.5 Objections to other processors. If the Processor intends to involve other processors not listed in these Data Processing Terms, it will inform the Controller in advance and allow the Controller to raise written objections to such involvement. If the Controller does not raise objections within 14 days of notice of the involvement of another processor, the Processor will involve the other processor in personal data processing. If the Controller raises a written objection, the Processor will evaluate it and, if it finds it justified, will not involve the other processor; in such case, the Processor may terminate the provision of Services or parts of the Services connected to that other processor.

6.6 Audit. The Processor must allow the Controller or a person authorised by the Controller to inspect (including audit or inspection) compliance with these Data Processing Terms, in particular obligations for personal data processing arising from them, and will contribute to such inspections according to reasonable instructions of the Controller or inspecting person.

6.7 Audit request. Any audit request must be sent by the Controller exclusively to the Processor’s email address info​@​salona.cz. After receiving an audit request, the Processor and Controller will agree in advance on: (a) a possible audit date, security measures, and method of ensuring compliance with confidentiality obligations during the audit, and (b) the expected start and duration of the audit. If no agreement is reached within 30 days of sending the request, the Processor will determine the audit conditions.

6.8 Auditor. The Processor may raise written objections to any auditor appointed by the Controller if, in the Processor’s opinion, the auditor is not sufficiently qualified, is not independent, is in a competitive position towards the Processor, or is otherwise manifestly unsuitable. Based on the objection, the Controller must appoint another auditor or conduct the audit itself.

6.9 Scope of audit. During an audit, the Controller may only inspect data and documents relating to personal data processing carried out by the Processor directly for the Controller under the Agreement. The Controller agrees that the Processor always determines the scope of data and documents subject to audit for this reason.

6.10 Obligations of the Controller. The Controller is responsible for fulfilling all obligations relating to personal data processing, in particular for duly informing data subjects about personal data processing, obtaining consent to personal data processing where necessary, and handling requests by data subjects concerning the exercise of their rights (such as the right to information, access, rectification, erasure, restriction of processing, objection, etc.).

6.11 Costs associated with fulfilling the Data Processing Terms. The Processor may charge the Controller reasonably incurred costs associated with handling any request and fulfilling any obligation under these Data Processing Terms.

7. SECURITY OF PERSONAL DATA

7.1 Obligation to secure personal data. The Processor has adopted and maintains technical and organisational measures to prevent unauthorised or accidental access to personal data, alteration, destruction or loss of personal data, unauthorised transfers, other unauthorised processing, and other misuse of personal data.

7.2 Specific measures. The Processor has adopted and maintains in particular the following measures to ensure an appropriate level of security:

a) pseudonymisation, anonymisation, and encryption of personal data,

b) deletion of unnecessary personal data;

c) restriction and security of access to personal data and restriction of creation of copies of personal data;

d) training and reminding security measures to persons involved in personal data processing;

e) the ability to ensure ongoing confidentiality, integrity, availability, and resilience of processing systems and services – implemented measures and their proper functioning will be regularly checked by the Processor;

f) the ability to restore availability of and access to personal data in a timely manner in the event of a physical or technical incident;

g) a process for regular testing, assessment, and evaluation of security and security adjustments and the effectiveness of implemented technical and organisational measures for ensuring processing security;

7.3 Security incidents. If the Processor discovers a personal data breach, it will notify the Controller no later than 72 hours from the moment it became aware of the incident. The Processor will provide the Controller with all information it knows about the incident, in the scope set out in Article 33(3) GDPR.

7.4 Liability for damage. The Processor is liable for damage caused to the Controller in connection with fulfilling obligations under these Data Processing Terms up to 30% of the sum of amounts paid by the Controller to the Processor under the Agreement in the last 12 months before the damage arose, but no more than CZK 10,000. Damage beyond the specified limit is borne in full by the Controller.

8. FINAL PROVISIONS

8.1 Replacement of previous arrangements. The Data Processing Terms represent the complete agreement in relation to their subject matter and replace all previous arrangements between the parties concerning their subject matter.

8.2 Severability clause. The invalidity, ineffectiveness, apparent nature, or unenforceability of any part of the Data Processing Terms does not affect the remaining parts of the Data Processing Terms. The parties undertake to replace any invalid, ineffective, apparent, or unenforceable part of the Data Processing Terms with a valid, effective, non-apparent, and enforceable part having the same commercial and legal meaning within 14 days from receiving a request from the other party.

8.3 Enforcement of rights. Failure or omission by either party to enforce any of its rights under the Data Processing Terms will not be considered a waiver of those rights for the future and does not establish practice between the parties.

8.4 Amendment of the Data Processing Terms. The Data Processing Terms may be amended only by a written amendment signed by both parties.

8.5 Effectiveness. The Data Processing Terms become effective on the date the Agreement is concluded.